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Recover lost account

Can’t remember your account number? It might be possible to recover, although we can’t guarantee it since we keep as little information as possible about our users.

Look in the app

First, look in the Mullvad VPN app. Click on the account icon () to find your account number.

Trace your payment

If that’s not an option, then trace your payment method. Select the payment method you used and follow the instructions. Please note that payments are only traceable for 40 days.

Single payment

Your payment token is the same as the Invoice ID which can be found in your PayPal transaction history.

Subscription

Your payment token is the same as the Invoice number which can be found in your PayPal subscriptions.

If your payment was made or your subscription was started before 29 Oct 2019, please email [email protected] with your PayPal Transaction ID, ideally from the email address you have registered with PayPal.


If you email us to help resolve a lost account number, you will end up disclosing information about yourself to us (at a bare minimum, your email). If you prefer to remain anonymous, you can instead create a new account.