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Recover lost account

Can’t remember your account number? It might be possible to recover, although we can’t guarantee it since we keep as little information as possible about our users.

Look in the app

First, look in the Mullvad VPN app. Click on the account icon () to find your account number.

Trace your payment

If that’s not an option, then trace your payment method. Select the payment method you used and follow the instructions. Please note that payments are only traceable for 40 days.

If you paid with Swish, your payment token is the same as your Order ID which you can find on the payment entry under History.

If you cannot find the payment token, send an email to [email protected] with the following information:

  • The date and time of the payment
  • The paid amount
  • The first eight characters of the Reference number, or your phone number.

If you email us to help resolve a lost account number, you will end up disclosing information about yourself to us (at a bare minimum, your email). If you prefer to remain anonymous, you can instead create a new account.